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FAQs

General Questions

What are Melie Bianco handbags made of?

Our vegan leather handbags are made of high-quality Polyurethane (PU), which is free of Lead, Carcinogenic Dyes, AZO Dyes, and other heavy metals. Our hardware is non-toxic and our lining is made of eco materials.

What is your Recycled Vegan Leather Collection?

Our recycled vegan leather collection is made of 40% post-consumer recycled polyester,18% recycled PU, Polyurethane, and 10% wood fiber. Our lining is EOKO-Tech Certified.

How can I learn about sales and promotions?

Sign up for our mailing list to receive emails about our sales, promotions, and our semi-annual sample sale. Plus, receive 10% off your first order* when you sign up.

When can I expect a response from Customer Care?

Our Customer Care team is available Monday-Friday 10 am to 3 pm PST, excluding holidays via email at info@meliebianco.com. Inquiries received outside of business hours will be answered the following business day. We aim to answer inquiries within 1-2 business days, however, delays may occur during sales and holidays.

Order Information

How long does it take to process my order?

Orders placed before 10 am PST will be processed the same day. Orders received after 10 am will be processed the following business day. Please note that expedited orders must be received before 10 am Monday-Friday to be shipped the same day. Expedited orders received after 10 am during business hours or weekends will be processed the following business day.

How do I cancel or change my order?

If you need to cancel your order please contact our Customer Care team as soon as possible. We will do our best to cancel your order but we cannot gurantee cancellation.

Can I change my shipping method after placing my order?

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I received my item damaged. Can I get a replacement?

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Returns & Refunds

What is your return policy?

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How do I make a return?

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Are returns free?

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When can I expect my refund?

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How do I return my Express Marketplace order?

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Can I return an item purchased at a local boutique, specialty store, or department store?

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International Orders

Do you ship outside of the United States?

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Do you cover duties/taxes for international shipments?

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How long does it take to receive my order?

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Can I return my order?

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Product Care

How do I care for my bag?

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My bag arrived with creases, is it damaged?

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Do you offer repairs?

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Do you have a lifetime warranty on your products?

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Free ground shipping on all domestic orders over $50.

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