We want your shopping experience at Meliebianco.com to be fun and stress free!
We hope you love each item you receive; if not, we’re here to help. Need help with an exchange or return?
Please fill out our Return Request Form here: http://www.meliebianco.com/pages/return-authorization-form and one of our representatives would be happy to assist you.
1. If an item is defective:
If item is defective please email firstname.lastname@example.org with a detailed description of defect along with applicable photos.
If item is found to be defective an RMA form will be sent to you and a replacement will be shipped free of cost
Please note Melie Bianco is not responsible for normal “Wear and Tear” of any products.
Place the RA form along with the damaged item(s) in a securely sealed shipping package,please make sure items have the original hang tags attached
Ship your return package to:
Attn: Return Department
RA# (Insert RA # here)
9545 Brasher Street
Pico Rivera, CA 90660
2. If an item is non-defective:
- Return/Exchange packages must be received within 30 days of your order’s original ship date
- Returns must be received new and with the original tags attached.
- An RMA number is required for your return please fill out the form here and an RMA number will be assigned to you: http://www.meliebianco.com/pages/return-authorization-form
- The customer is responsible for all shipping fees on the return shipment , including customs and duties for international returns.
- Ship your return package to:
- You will receive an email when your return has been processed and credited.
- Refunds will be issued to your original payment method.
- Items received after 30 days of the original ship date, damaged/altered bags and final sale pieces are not eligible for return.
- Melie Bianco reserves the right to review returned product and determine whether it was a factory defect or “wear and tear” impairment.
- Any items returned without proper information will be refused and sent back at sender’s expense.
- Melie Bianco will not accept returns from 3rd party vendors. Please contact the business where you have purchased our product regarding their return policy.
- Melie Bianco will not be held accountable for lost packages in transit.
3. All Sale Items are Final, unless otherwise stated.
4. All Charms Are Final Sale (No Returns or Exchanges)