We hope you love each item you receive, if not we’re here to help!
Please note that all items marked “FINAL SALE” cannot be returned or exchanged, even if you ship the item back to us.
- Returns on items that are not final sale are only accepted within 30 days of the order date.
- All items must be returned in the original bag with all labels and tags attached.
- If your order is eligible for a return you are responsible for paying for return shipping to the address provided to you via email.
- Cost of return label will be calculate at the time of return through our return portal.
- Refund will only be issued back to its original form of payment.
- Items received after 30 days of the original order date, damaged/altered bags, and final sale pieces are not eligible for return.
- Melie Bianco reserves the right to review returned product requests and determine whether it was a factory defect or “wear and tear” impairment.
- Any items returned without proper information will be refused and sent back at sender’s expense.
- Melie Bianco reserves the right to asses a 15% re-stocking fee for item(s) that are not returned in original condition with tags attached and cover bag.
- Melie Bianco will not accept returns and will not issue replacements from 3rd party vendors. Please contact the business where you have purchased our product regarding their return policy.
- Melie Bianco will not be held accountable for lost or stolen packages in transit or time of delivery.
- Original shipping charges are non-refundable.
- You will receive an email when your return has been processed and credited.
- For exchanges, please note that your exchange will not be processed or shipped until the original item ordered is received in our warehouse.
To start the return process click the start return button below, enter your email address and order number.
Please be aware if your item is marked final sale the system will not allow you to process your return.